Frequently Asked Questions

I recently placed an order. When can I expect it to be shipped?

We strive to expedite the shipping process for our orders. Please allow 1 to 2 days for production before your order is shipped out. On average, shipping times range from 5 to 8 days. Tracking numbers will be provided 3 to 4 days after your order has been shipped. If you haven't received a tracking number within 5 business days, please contact us via email.

I'm not satisfied with my order. Is it eligible for return? What if there are any issues?

We offer a 100% money-back guarantee in the event of product defects or damage. You have 30 days to return the item to us for a full refund. Once we receive the product, we will refund the entire amount of your original purchase. Please ensure that the returned parcel includes your name and order number.

Please note: If your package is in transit, you must wait for its arrival before initiating the return process.

Can I cancel my order?

You can cancel your order without incurring any penalties. However, please make sure to cancel your order before it is shipped. If the item has already been sent, you can utilize our simple return system to receive a full refund.

I provided an incorrect address. What should I do now?

If you have mistakenly entered an incorrect address, kindly reply to your order confirmation email to confirm the error. Upon double-checking and confirming the incorrect address, please notify us promptly via email. If the address provided is incorrect, we can rectify it with the correct one within 24 hours. Please note that no refunds will be issued after 24 hours of submitting an incorrect address.


How long does shipping usually take?

On average, the shipping time is 5 to 8 business days.

I have an unanswered question. Can you assist me?

Absolutely! Please send us an email, and we will be delighted to provide assistance in any way we can. Due to the high volume of emails we receive, we kindly request you to attach your order number and clearly state the issue for a prompt response. Thank you.